Terms and conditions

Section 1:Object:This contract is intended for the exclusive use of the reservation of stay in bed and breakfast. The owner undertakes to personally welcome holidaymakers with all the attention required to facilitate their stay and knowledge of the region.

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Section 2: Reservation and conclusion of contract.  The reservation becomes effective when we have received from the customer a deposit equal to the price of one (1) night for short stays or a deposit of 30% of the total amount of the price of the reservation for stays of more than 4 nights, non-refundable. Payment of the deposit is made either by check (bank domiciled in France, check payable to ALCÔVE MARINE) or by bank transfer upon receipt of the RIB by email. The reservation will only be firm after receipt of the deposit. Payment of this deposit is equivalent  to acceptance of the general conditions. The reservation concluded between the parties to this act can in no case benefit even partially to third parties without the written agreement of the owner.

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Section 3:Payment of the balance:The balance is to be paid on arrival or at the latest the next day before noon with the owner. Payment can be made by French check ANCV holiday vouchers or in cash. Bank charges are the responsibility of the customers. The owner does not give change for payments made by ANCV holiday vouchers. Consumption and additional services not mentioned in the contract or estimate will be payable to the owner at the end of the stay.

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Section 4:Tourist tax:The tourist tax is a local tax that the customer must pay to the owner who then reserves it for the public treasury. This tax amounts to €0.50 per person and per night for stays between June 1 and September 30 inclusive.

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Section 5:Arrivals: The customer must present himself on the specified day and at the times mentioned on the site. In case of late or delayed arrival, the customer must notify the owner.

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Section 6:Departures:Departures take place before10:30 a.m.

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Item 7: Breakfasts:Breakfast is served between8:00 a.m. and 10:00 a.m.

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Section 8: Use of premises:The customer must respect the peaceful character of the premises and make use of it in accordance with their destination. This is why we ask you not to be drunk in the accommodation, and to wear decent clothing and shoes to move around the house.

No meals can be taken in the rooms. He undertakes to return the rooms in good condition and must declare any damage for which he may be responsible. In the event of damage, the customer undertakes to reimburse the costs incurred.

He  is of course forbidden to eat in the rooms, wash your clothes, jump on the beds or clean your shoes with the bedding. Any thing soiled or damaged voluntarily will be subject to financial compensation by yourselves.

Children moving within the property are under the full supervision and sole responsibility of their parents or guardians.

 

The common areas and rooms of the guest house are strictly reserved for guests and owners. You therefore do not have the possibility of inviting a passing acquaintance there without having received the authorization of the owners. Their arrival must be mentioned in advance to the owners. The surname, first name, telephone number and email address of your visitors will be requested. 

The whole house is non-smoking.

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  Air conditioning must be used with doors and windows closed.

 

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Section 9:Ability: This contract is established for a specific number of people. If the number of customers exceeds the accommodation capacity, the owner is able to refuse additional customers. This refusal can in no way be considered as a modification or breach of contract at the initiative of the owner. No refund can be considered.

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Section 10:Length of stay:The client signatory to this contract concluded for a fixed period may not under any circumstances claim any right to remain in the premises.

The minimum stay is 2 (two)  nights.

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Section 11:Pets:PFor the comfort and tranquility of all, we regret that we cannot accommodate pets in the rooms.Pets are not accepted. 

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Section 12: Internet: The guest house declines all responsibility concerning the use of the Internet network made available to guests. Alcôve Marine undertakes not to transmit the information that you have communicated to it to other companies or organisations.

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Section 13:COVID-19:We reserve the right to refuse travelers who show symptoms of COVID-19 upon arrival upon arrival.   For security measures for other guests, these people cannot be   accommodated. We remind you that deliberately hiding symptoms endangers others and is criminally reprehensible. We will resort to eviction and no refunds will be considered.

a) Anyone who opposes taking their temperature and / or who does not respect the mandatory barrier gestures will be refused. In the event of non-compliance with these instructions, the owner reserves the right to cancel the stay. This refusal can in no way be considered as a modification or breach of contract at the initiative of the owner. No refund can be considered.

b) If the symptoms appear during the stay, we reserve the right not to serve the customers, we will take the initiative to contact the health services. Any day in quarantine   in the guest room will be charged. If the stay is shortened, we undertake to reimburse the stay in proportion to the number of nights used.

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Section 14: In accordance with the new health measures, all people who book accommodation at Alcôve Marine must respect the health regulations of the establishment. For security measures for themselves and for other guests, these people will have to wear the mask in the common areas (entrance hall, breakfast room). Breakfast times are likely to be imposed by the owner in order to limit contact with other guests.

In accordance with the decree of application of the law of August 5, 2021, thesanitary passis required from the first customer in all rentals that offer breakfast or a table d'hôtes. A valid health pass and barrier gestures are mandatory, in the event of non-compliance with these instructions, the owner reserves the right to cancel the stay. This refusal can in no way be considered as a modification or breach of contract at the initiative of the owner. No refund can be considered.

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Section 15:Responsibility

It is up to the Establishment to take out all guarantees and insurance necessary to welcome the public to its Establishment and to carry out its activity. 
The establishment's liability is limited in the event of theft of goods or objects when they have been entrusted to its custody only.

The customer must ensure the safekeeping of his goods and materials. The client must inform the establishment of any degradation of which he is the cause. He is responsible for all the damage caused by his intermediary and undertakes, in the event of deterioration of the places made available, (room, common areas such as swimming pool, garden, living room, toilets) to bear the costs of restoration. state.

Also any behavior contrary to morality, public order, or considered as endangering the life of others will lead the establishment to ask the customer to leave the establishment without any compensation and or without any reimbursement if a settlement has been already been done. In the event that no payment has yet been made, the customer must pay the price of the nights consumed before leaving the establishment.

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HASArticle 16: Eco-tourism:
The owner of Alcôve Marine is sensitive to the safeguard of our planet and wishes to contribute to the protection of the environment by minimizing the footprint of the operation of her reception structure.

Simple, non-binding measures can do a lot.

It is therefore counting on your collaboration to:

• avoid leaving lights on unnecessarily,

• do not let the water run and moderate the flow during showers,

• avoid using all the towels available to you if you do not really need them.

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Section 17:Cancellation by the customer:

Due to the small size of our guesthouse, any cancellation affects us significantly.

In all cases the deposit remains with the owner who reserves the right to claim the balance of the price of the stay. However, please read the following articles:

Any cancellation must be notified by letter, email, phone call or text message to the owner.

a) If the cancellation occurs more than 14 days before the start of the stay, no fee will be charged and the full payment will be refunded.

b) If the cancellation occurs between 14 and 7 days before the start of the stay, the deposit remains with the owner, who reserves the right to claim the balance of the price of the accommodation minus the nights that may have been rebooked.

c) If the cancellation occurs less than 7 days before the start of the stay, no refund will be made and the entire stay is due.

d) If the customer does not show up before 7 p.m. on the day scheduled for the start of the stay, and has not informed of his delay, the owner can dispose of the guest rooms. The deposit remains with the owner and the entire stay is payable.

e) In the event of a shortened stay compared to the reservation initially planned, the price corresponding to the cost of the accommodation remains entirely acquired by the owner. Unused additional services will be refunded.

f) In the event of cancellation after arrival, the price corresponding to the cost of accommodation remains fully acquired by the owner.

In the event of a long stay, we recommend that you take out cancellation insurance.

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Section 17:  Cancellation by the owner: When before the start of the stay, the owner cancels the stay, he must inform the client and ensure that the message has been received by the client. The customer, without prejudice to recourse for compensation for any damage suffered, will be reimbursed immediately for the sums paid.

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Section 18: We reserve the right to modify your choice of room for a room of the same category or a higher category, if necessary.

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Section 19:COVID-19: Our cancellation policy remains flexible according to government measures. In the event of cancellation, when the customer warns in advance that he has symptoms (subject to medical proof) the full payment will be refunded. Please contact us on 06 07 21 81 21 for more information regarding the flexibility of our cancellation policy.

We do not store our customers' bank details once payment has been made.

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Thank you for understanding.

Your hostess.